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Jobs

Want a taste of what it takes to build a fast-growing company with tens of millions of fans? Hungry to learn about the world of technology, entertainment and professional video gaming? Are you smart, passionate and creative and ready to learn in a fast-paced, startup environment?

We are Fnatic - born in 2004 into the new world of electronic sports (Esports). Since then, our charismatic pro-gamers have won thousands of tournaments across more than 20 games, the most out of any organisation. Through these achievements, we’ve grown to over 8 million fans on social media, with tens of millions more watching our pro-gamers compete globally each month.

Our mission is to lead the new world sport into every household through content, products and experiences, with the goal of becoming the first globally recognised lifestyle brand emerging from Esports.

Due to the explosive growth of our brand and the Esports movement as a whole, we’re searching for the next smart and driven person to join our ride.

Current Jobs Opening

Position

Ecommerce Manager

London, GB

A leading global esports brand, Fnatic also has a growing direct to consumer product company for the next generation of sports. Offerings include Fnatic Gear, launched in November 2015 to become the ‘No BS, esports grade’ gaming peripheral brand; as well as a growing lifestyle apparel and merchandise business.

As the Product Manager leading Fnatic’s direct-to-consumer offering, you will own our customer experience from landing page through to checkout, and will take the lead on designing, implementing and monitoring our Ecommerce strategy. You’ll be a senior figure within our broader Product function, working closely with development, Logistics/SCM, Customer Service and Marketing to ensure product revenue goals are hit and the shop experience is best-in-class for Fnatic customers.


Your mission is to:

  • Own the Direct to Consumer experience at fnatic.com
  • Champion ideas and work efficiently to bring them to life
  • Instil a data-driven approach to decision making, leading on feature and A/B testing and associated analysis
  • Shape and define the customer journey across the complete funnel to conversion, including working with marketing, growth and content teams to test and refine lead generation
  • Build roadmaps, prioritise features, and work directly with designers and developers to deliver them
  • Explore and market map useful customer-focused or internal tools, test their effectiveness and implement where suitable
  • Work closely with Logistics/SCM and Customer Service operations to provide insights, and proactively streamline processes to improve sales performance
  • Establish and manage KPIs in tandem with the performance marketing function
  • Oversee CRM programme, developing loyalty offering and optimising email campaigns
  • Lead segmentation of existing database, and generate insights to assist in the development of customised contact strategies for each segment
  • Contribute to the planning and introduction of new product lines, based on the analysis of the overall product portfolio

Requirements

We’re looking for:

  • Extensive background in consumer Ecommerce site management
  • Solid understanding of Ecommerce platforms and infrastructure; and specifically the Shopify and Amazon ecosystems
  • Ability to be both hands-on and strategic, with a strong commercial sense and ability to prioritise highest impact initiatives
  • Deep understanding of Ecommerce performance metrics used and associated testing, analysis and reporting tools
  • Ability to translate data into actionable insights
  • Broad understanding of digital marketing and CRM
  • Technical know-how and comfort briefing developers
  • A natural communicator, able to articulate concepts clearly and influence others
  • A leader who can set objectives and manage growth of the broader Ecommerce function
  • Proactivity and ability to manage multiple projects and deadlines
  • Degree qualification in Marketing or other quantitative field such as economics/statistics
  • Experience in hardware/peripherals, apparel or esports industries desirable (but not essential)

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
  • A full stack of tech and gear to perform at the office, in game and just to make you happy!
  • Friends and Family discounts on our products
Position

Group Legal Counsel

London, GB

As Group Legal Counsel at Fnatic, you’ll spearhead our legal team, developing and managing our legal function to support efforts across our international entities. There will be a large focus on sports and entertainment matters, and you will also work on a wide variety of commercial, risk management and governance matters that will include managing a range of regulatory, intellectual property, litigation, employment matters, domestic and local company administration, fundraising, investor relations and company secretarial and corporate governance duties (with assistance from outside counsel, where necessary).

Based in our HQ in Shoreditch, no two days will be the same, working cross-functionally with members our Pro-Gaming, Partnerships, Marketing, and Product teams in particular. Reporting to the CEO, This role is a fantastic opportunity for a self-starter to join a rapidly growing organisation in the booming esports industry with a projected value of $1.5bn by 2020, and a global fan base of 113 million and counting.


Your mission is to:

  • Manage all domestic (UK) and international legal and regulatory matters across the Fnatic group companies
  • Identify areas of risk, and take appropriate action to proactively mitigate risks
  • Draft and review legal documentation and contracts in the various areas of our business, such as professional gaming player contracts, employee contracts, sponsorship/partnership contracts, supplier contracts and NDA’s
  • Negotiate and agree contractual terms with other parties and liaise with external lawyers and advisors where appropriate
  • Identify, set up and manage internal processes to support business governance and compliance resulting in the creation of an internal legal framework
  • Develop a close relationship with business stakeholders and act as a business partner to understand needs and objectives. Constructively support the right mind-set and educate stakeholders on the relevance of legal matters. Internal stakeholders will include Finance, Esports, Marketing/ Events, Product development, Partnerships, SCM, Sales, Content and Senior management/Board.
  • Manage a small team of interns, and further build in-house counsel expertise to support Fnatic’s global expansion in esports, esports equipment, apparel, content, operations, staff, etc.
  • Complete Company Secretarial/Corporate governance duties, including filing and management of board resolutions, cap table management and Companies House/ international regulatory administration
  • Assist with investor relations projects, such as negotiation of term sheets for equity investments, reviewing shareholder agreements and subscription documents
  • Assist with the construction and negotiation of debt vehicles, such as reviewing loan documents, security agreements and legal opinions
  • Manage intellectual property assets
  • Manage employee options schemes in various countries
  • Manage litigation matters when they arise and liaise with external lawyers.
  • Report legal risks and advise on appropriate options/solutions to senior stakeholders/Board
  • Advise on corporate communications, reputation management and confidentiality matters

Requirements

We're looking for:

  • Degree qualification in law, ideally with a specialisation in sports, entertainment, IP, and/or corporate law
  • Extensive PQ experience, gained both in private practice and inhouse
  • Broad commercial and in-depth technical knowledge, with experience drafting wide range of commercial contracts and arrangements.
  • Fundraising experience,with involvement in Series A/B investments, convertible notes/ASA desirable
  • A talent for people management, and an appetite to build a team
  • Excellent communication and attention to detail
  • Ability to learn fast, able to cope with the requirements of a high-growth business in the 24/7, continuously evolving esports industry
  • Ability to critically review, update and amend policies, procedures and precedents with minimal supervision, consulting with stakeholders where appropriate
  • Being flexible and willingness to get your hands dirty
  • Tact and diplomacy in an organisational setting
  • Fluency in non-English languages, ideally German

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
  • A full stack of tech and gear to perform at the office, in game and just to make you happy!
  • Friends and Family discounts on our products
Position

Social Media Lead

London, GB

As Social Media Lead at Fnatic, you’ll help build and lead a team delivering content across our key social channels. You’ll work across teams, from supporting partnerships deliverables to executing brand campaigns, to providing social content support for events, You’ll be a data ninja, able to measure the impact of social campaigns and ensure we continually improve at what we do. You gotta be up for it, be a strong people manager and the ability to work well in what is often a high pressure environment.


Your mission is to:

  • Grow and manage Fnatic’s social channels through engaging and on-brand content creation and execution
  • Build and own the social media calendar, incorporating the content streams of various units (Marketing, Partnerships, Events) and develop clear guidance for all teams and channels to ensure execution
  • Manage a global team of social content creators
  • Test, monitor and report back on campaigns, sharing insights and feedback internally
  • Collaborate closely with the Content team, pulling together moving parts across 10 of the world’s leading Esports titles
  • Collaborate closely with the Partnerships team, executing deliverables for all of our partners
  • Collaborate closely with our Marketing and Production teams to create campaigns across our various activities, masterminding the storytelling experience of our lifestyle
  • Act as a gatekeeper for what goes live on our social channels to ensure consistency and quality


Requirements

We're looking for:

  • Experience putting together a structured content calendar, drawing from various inputs
  • A love of start-up environments, appreciating that it is no normal 9-5
  • In-house experience, managing social campaigns for a global brand
  • Obsession with all things social. You know the big platforms deeply, as well as the next big thing
  • A track record of building social audiences and their engagement
  • Knowledge of the social performance metrics that count and how to measure them
  • Exceptional written and oral English. Additional languages desirable!
  • Previous line management experience, and strong interpersonal skills
  • Someone well-organised with good time management skills
  • A flexible and resilient approach
  • An interest in Esports and desire to take our content to the world!

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
  • A full stack of tech and gear to perform at the office, in game and just to make you happy!
  • Friends and Family discounts on our products
Position

Customer Support Specialist

Belgrade, RS

As a Customer Support Specialist at Fnatic, you’ll have a key role to play as the voice of our customer and a key point of contact for queries across our product range; from gaming peripherals and headsets to apparel and merchandise. You’ll build your knowledge across our product range, and work closely with the product team to enable timely and accurate responses to queries. You’ll also provide feedback from our customers to development teams, to ensure issues are highlighted and Fnatic products continue to be known for their quality. More than anything, your key objective will be to create a great experience for Fnatic customers!


Your mission is to:

  • Answer customer queries via our Customer Support site, the Amazon platforms, email, phone and chat in a friendly, clear and timely manner, being solutions focused and following issues through to resolution
  • Escalate support requests internally as required, and be proactive in seeking out knowledge where you may have gaps
  • Ensure you are up-to-date on all our products, teams and events so you can provide informed customer responses at all times
  • Help build and maintain a ‘knowledge base’ for our customers of FAQ and answers on our website
  • Maintain an issue log to understand patterns in customer queries
  • Participate in Product meetings to understand the product roadmap, and relay customer feedback to improve the quality of existing/future products
  • Provide weekly reports on inbound queries and resolution rates
  • Monitor social channels for customer feedback and work closely with the Social team to ensure support/responses are given as appropriate
  • Monitor online stores and other marketplaces for counterfeit goods, and escalate as appropriate
  • Oversee the Return Management Authorisation (RMA) process for both customers and distributors; and maintain the associated log
  • Ensure you understand our warranty fulfilment process, the limited warranty policy, and can explain these to customers in a clear manner
  • Support Amazon store coordination from invoice preparation, through to regular store reviews and issue management
  • Be a passionate advocate for our customers and aim to delight them whenever they reach out

Requirements

We’re looking for:

  • Previous experience providing support of a technical nature for an ecommerce business
  • Passion for gaming/esports paired with technical knowledge of gaming peripherals/hardware
  • Customer orientation and ability to adapt/respond to different types of characters. You can win over even the most difficult customer, and leave them thinking they’ve just had the best support experience ever!
  • Familiarity with CRM systems and practices
  • Track record of over-achieving targets and maintaining high customer satisfaction rates
  • Bachelor’s degree or equivalent work experience
  • Technically minded and can understand typical product-specific terminology
  • Proactive and always looking for ways to optimise our processes
  • Ability to multi-task, prioritise, and manage time effectively
  • Excellent written and verbal communication in English, other languages desirable

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Hip office in the centre of Belgrade, with 8 other locations around the world
  • Regular office lunch clubs
  • An allowance to spend on Fnatic products to welcome you to the company!
Position

General Application

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Can't find a role that suits your experience?

Send us your CV, and we'll be in touch if we have any upcoming roles that might suit your skills.

Requirements

We're looking for:

  • Flexibility and willingness to get your hands dirty
  • Someone smart who gets shit done
  • Fluency in other languages desirable

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Award winning headquarters in the heart of Shoreditch in London, with 8 other locations around the world
  • A full stack of tech and gear to perform at the office, in game and just to make you happy!
  • Friends and Family discounts on our products
Position

Business Development Executive

London, GB

Fnatic’s Partnerships team has a vision to shape and set the standards for how brands engage in the new world of sports entertainment. As a Business Development Executive, you’ll play a key role in achieving this vision and connecting new partners to the growing international esports audience. Your creativity and approach will help excite brands about the potential of Fnatic partner marketing campaigns through sponsorship, social activations, events, branded content and more. As you gain experience, there will be the opportunity to further build your own pipeline and take on bigger deals.


Your mission is to:

  • Research brands on hitlist, analyse market trends for new opportunities, and input data to CRM
  • Manage your own pipeline and partners, taking on bigger deals with further experience
  • Balance achievement of individual and contribution to team KPI’s, monitoring progress via CRM tool
  • Coordinate with different departments to ensure best chance of pitch success
  • Understand the Fnatic value proposition and positioning, and act as a brand ambassador at all times
  • Provide weekly reports on key tasks, KPI’s, pipeline, as well as potential obstacles you might be encountering
  • Generate leads through targeted outreach to global tier 1 brands
  • Ideate and construct creative pitches to deliver new partners in a greenfield industry
  • Support across Partnerships team tasks, including but not limited to deck creation, campaign brainstorming, analysis and negotiation support

Requirements

We’re looking for:

  • A hunter mindset with an obsession for hitting targets and growing Fnatic
  • Understanding of digital media, marketing, sponsorship
  • Knowledge of the esports/gaming landscape desirable (but not essential)
  • Degree educated, ideally in business/marketing/advertising/sport
  • Focus on over-achieving your goals
  • Honesty in evaluating how you can improve constantly
  • Commercial mindset and ability to think strategically on how brands can engage with audiences
  • Strong analytic skills and Excel ability
  • An eye for aesthetics and attention to detail
  • An expert Powerpoint/Keynote user, with Adobe suite skills desirable
  • A confident personality and natural rapport with people
  • Creativity and ability to participate in ideation
  • Flexibility and desire to contribute to numerous facets of the business

Benefits

What we have to offer:

  • The ability to shape and build partnerships for a globally recognised brand in a boom industry
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
  • A generous welcome allowance to spend in the Fnatic shop
  • Fruit, drinks and snacks available daily in the office
  • Regular lunch clubs and other social activities
Position

People Operations Manager

London, GB

As People Operations Manager at Fnatic, you’ll have a key role to play in driving a performance-led and open culture. Our goal is to be recognised as an employer of choice for top talent by the end of 2019, and we are looking for a proactive, energetic and personable addition to our team to ensure we both retain and attract A-players.

You’ll ensure the Fnatic employee experience is best-in-class, and help us establish the People framework to scale and flourish. Joining a small team, you’ll not hesitate getting your hands dirty and are excited about building something from the ground up across the generalist remit.

This role allows you to make a huge impact every day on how Fnatic capitalises on its position as a leader in a sector where there is no bigger opportunity right now, Esports!


Your mission is to:

  • Create and maintain People guides and policies
  • Build and maintain the performance management framework, and support employees through probation and regular review cycles
  • Partner with line managers to build capability throughout Fnatic and proactively identify behavioural/competency gaps
  • Manage the onboarding, induction and offboarding processes for all employees, ensuring the Fnatic experience is best in class
  • Ensure Fnatic’s People operations are GDPR compliant and help educate the business
  • Manage ER cases as necessary; with support from Legal and external specialists if required
  • Build MI and provide regular insights to management on ways to improve employee performance and experience
  • Act as a system administrator for the Fnatic HRIS (BambooHR)
  • Support the development of talent within Fnatic and build L&D processes
  • Implement external compensation and benefit benchmarking framework and lead on regular reviews
  • Provide Finance with necessary reports to execute Payroll across Fnatic offices
  • Support internal communication processes and foster a culture of accountability, honesty and openness
  • Support the creation of content to promote life at Fnatic externally and enhance our employer brand
  • Support Talent Acquisition processes from candidate screening through to interview scheduling and candidate feedback
  • Own general People administration tasks (provision of references, contract updates, visa documentation)
  • Maintain knowledge of employment law and People best practice
  • Support People colleagues in Belgrade office as required and ensure consistency of initiatives between Fnatic locations
  • Work alongside People colleagues in London and Belgrade on engagement and wellness initiatives, and generally making Fnatic a great place to work

Requirements

We’re looking for:

  • Generalist HR experience at Advisor level in a fast-paced, high-growth or progressive environment
  • CIPD qualification
  • Bachelor’s degree or higher, with strong academic performance
  • Familiarity with HRIS/ATS platforms, ideally BambooHR and Workable
  • Indepth knowledge of UK employment law and practices
  • A natural people person; able to deal with issues with sensitivity and tact
  • Commercial mindset and ability to consider People issues within the broader context of the business
  • A meticulous eye for detail and obsession with clean data
  • Ability to translate metrics into actionable business insights
  • A service mentality and approachable demeanour
  • Clear, succinct and influential written and verbal communication skills
  • Someone proactive, reliable and able to deliver to tight deadlines

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
  • A full stack of tech and gear to perform at the office, in game and just to make you happy!
  • Friends and Family discounts on our product
Position

Online Merchandiser

London, GB

As an Online Merchandiser at Fnatic, you’ll be a key driver of the growth of our direct-to-consumer business. You’ll be responsible for optimising sales and margins, through sales planning, range building, forecasting, reviewing and balancing stock and developing strategic promotions.

You’ll also play an important role in providing relevant analysis to stakeholders for decision making about our broader product strategy, and be a conduit between Ecommerce, Finance, Logistics/SCM and Marketing.


Your mission is to:

  • Maintain the Fnatic product portfolio, analysing sales figures, market trends and consumer tastes to anticipate demand and generate a SKU level forecast
  • Develop strong insight gathering to ensure relevant data is captured and generate timely reports
  • Control stock levels against sales and stock intake, balancing maximising best sellers against carrying too much inventory
  • Propose and implement pricing strategy for agreed product ranges, and come up with innovative strategies to boost sales
  • Participate in range planning and make recommendations based on analysis of past performance
  • Work with Supply Chain Manager to ensure relevant information is always available on demand

Requirements

We’re looking for:

  • Proven digital merchandising experience, ideally gained in a predominantly direct-to-consumer fashion retail environment
  • Strong project management skills, able to deliver to deadlines and manage competing priorities
  • Excellent planning and analytical ability, with advanced Excel skills
  • Understanding of range planning, sourcing and supplier management
  • Commercial awareness, and demonstrated ability to drive revenue and optimise margins
  • Understanding of customer needs, competitors and market trends
  • Ability to build strong buyer relationships across territories, and gather related insights
  • A confident decision maker, able to rationalise those made with data
  • A process driven working style combined with the flexibility to propose innovations
  • Excellent verbal and written communication in English, additional languages desirable

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • The chance to learn from an ambitious and super creative team, and enjoy the buzz of our fast-paced business
  • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
  • A full stack of tech and gear to perform at the office, in game and just to make you happy!
  • Friends and Family discounts on our products
Position

EA to Founder & CEO

London, GB

You’re a people person. Others are drawn to your down-to-earth energy and enthusiasm.

When someone comes to you with a big idea, you automatically think about what needs to be done to make it happen. And you know that the secret to getting shit done in the 21st century doesn’t necessarily mean being a whiz at spreadsheets. It means being obsessive about time management and adopting a life-hacker perspective.

You thrive in fast-paced environments. Always one step ahead, you have a gift for reading between the lines and keeping things in check. You’ve got street smarts and a global perspective. London, Los Angeles, Berlin, Belgrade… you’re down.

Boredom isn’t a word you want to exist. You’re a “solver”, not a “stresser”, welcoming each challenge as a new adventure.

No task is too absurd, as long as it makes sense toward doing great things – and the overall mission.

This might be the first time you’ve ever heard of esports. Or perhaps you’re a diehard fan. Either way, you’re thrilled at the prospect of being an EA in a company at the forefront of a growing global phenomenon and for some of the original pioneers of the industry. You’ll be working with Executives possessing relentless entrepreneurial spirits and a passion for innovation.


Your mission is to:

  • Be a trusted conduit between the Executive team and the business, understanding business priorities and helping to manage expectations and commitments accordingly
  • Manage busy Executive diaries, interacting with internal and external stakeholders as necessary
  • Organise travel, visas and accommodation, preparing (sometimes complex) itineraries
  • Take care of financial administration; supporting budgeting, submitting expenses, and credit card reconciliation
  • Proactively procure resources, liaising with suppliers and internal teams to ensure the Executive team is always equipped to perform
  • Prepare a range of reports, schedules, presentations and correspondence
  • Conduct research and present options for new initiatives as they arise
  • Plan, organise and support the execution of a range of events, ie. Team building, All Hands, External showcases
  • Assist Executive team with ad hoc duties (sometimes personal) as required

Requirements

We’re looking for:

  • Someone who never misses a beat, with obsessive organisation and time management
  • An eye for design and creative thinking
  • Experience supporting senior management in a startup or fast-paced environment
  • Knowledge of, and passion for, tech and creative industries
  • Natural affinity with tech tools such as Slack and Trello, with ability to pick up new ones quickly
  • Positivity, problem-solving skills and ability to work accurately at speed
  • Excellent written and verbal communication in English, other languages a bonus!
  • Ability to travel as required

Benefits

What we have to offer:

  • Work for the largest and most recognisable brand in one of the most exciting and fastest growing industries
  • Work with an ambitious and super creative founder, learning everything about the ins and outs of running a fast paced business
  • Award winning office in the heart of Shoreditch in London, with 8 other locations around the world
  • A full stack of tech and gear to perform at the office, in game and just to make you happy!
  • Friends and Family discounts on our products