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Jobs

Want a taste of what it takes to build a fast-growing company with tens of millions of fans? Hungry to learn about the world of technology, entertainment and professional video gaming? Are you smart, passionate and creative and ready to learn in a fast-paced, startup environment?

We are Fnatic - born in 2004 into the new world of electronic sports (Esports). Since then, our charismatic pro-gamers have won thousands of tournaments across more than 20 games, the most out of any organisation. Through these achievements, we’ve grown to over 8 million fans on social media, with tens of millions more watching our pro-gamers compete globally each month.

Our mission is to lead the new world sport into every household through content, products and experiences, with the goal of becoming the first globally recognised lifestyle brand emerging from Esports.

Due to the explosive growth of our brand and the Esports movement as a whole, we’re searching for the next smart and driven person to join our ride.

Current Jobs Opening

Position

Social Editor

London, GB

A little about us

We are Fnatic - born in 2004 into the new world of esports. Since then, we’ve seen our pro-gamers win thousands of tournaments across more than 20 games, the most of any organisation. Through these achievements, we’ve created a community of over 8 million fans on social media, with 10s of millions more watching our pro-gamers compete globally each month.


We have always championed ourselves as an organisation willing to grow and flourish alongside a passionate audience. Our mission is to lead this new world sport into every household through fresh content, products and experiences, becoming the first globally recognised lifestyle brand emerging from esports.


Given how explosive the growth of our brand and the esports movement as a whole has been, we’re searching for the next smart, driven Fnatic to help form and reflect the identity of our amazing community.



What’s the role?


As Social Editor, you’ll need the technical knowledge - there’ll be data, there’ll be traditional campaigns. But what can’t be taught is an understanding of our audience (MEMES). Our community is one dedicated to laughter, rivalry, sometimes absurdity - we must reflect that with everything we do. When our community gain a sense that our growth has been beside them, we can match the sense of a common lifestyle. In Layman’s terms, there will be memes; you gotta be real, you gotta be cool.


You’ll be working in a fast-paced hive of activity at our head office in the heart of Shoreditch, London. Fnatic currently has 60 employees across 5 international offices, and this is set to double this year alone.



Responsibilities

  • Sourcing trending content and videos (memes and all) from multiple platforms.
  • Creating, executing, testing, monitoring and reporting on various Social Media campaigns across all platforms, established and growing.
  • Activating a fan base of 10 million and reaching the 100s of millions who attend events in through engaging content and social media campaigns
  • Packaging content for editorial, including website content creation, whilst analysing audience development across campaigns and meeting tight deadlines
  • Working closely with our creative and production teams to create a range of campaigns across our various activities, masterminding the storytelling experience of our lifestyle.
  • Champion community engagement and reaction while keeping the communication with our fans fluid.
  • Planning content in advance and liaising with different teams and people to execute on the plans.

Requirements

Skills we believe are required to be successful

  • Start-up business experience; this is not your normal 9-5, this is a high paced environment, you’ll need to be flexible and relish in the rapidly evolving and potentially wavering workloads;
  • Hands-on experience as a social media content producer.
  • Possess a high standard of written and oral English.
  • Good interpersonal skills, coaching and counseling skills.
  • Excellent organisational and time management skills.
  • A second language would be extremely valuable to us.

Benefits

What we have to offer

  • The opportunity to work for the largest and most recognisable brand in one of the most exciting and fastest growing industries.
  • Working with an ambitious and super creative team, learning everything about the ins and outs of running a fast paced business.
  • Varied workload, never complacent.
  • Friends and Family discounts on our products.
Position

CSGO Mental Coach

Stockholm, SE

Introduction

We are Fnatic - born in 2004 into the new world of electronic sports (Esports).Since our inception, our team has won hundreds of championships across more than 20 different titles; more than any esports organisation globally today. Through our achievements, we’ve grown our social media following to more than 6 million fans, with many more millions in terms of online viewers following our pro-gamers monthly. As a leader in competitive gaming, our vision is to become the first globally recognised esports brand; to represent this community by creating engaging experiences, content and a full range of lifestyle gaming products.

Due to our rapid growth and continued success in esports, we’re looking for a Mental Coach to nurture, motivate and lead our CS:GO team. This is a phenomenal opportunity to kickstart your career in esports and help our team reach new potentials.



Context of the role

Do you wanna be a part of the greatest and most accomplished CS:GO franchise in the World? Does leading individuals towards global success excite you? Are you solving problems before they even become apparent?

Directing the most widely supported esports team in Europe doesn’t come easily, but you’ll be in the position of developing a team spearheading a fast-paced, ever-growing industry.


Responsibilities

You are in charge of the mental and physical well-being of the Fnatic CS:GO team, with responsibilities including, but not limited to:

  • Lead and inspire a team consisting of highly talented athletes from various backgrounds;
  • Along with coach and manager, develop the best possible environment for players;
  • Develop synergy and trust within the team;
  • Constantly work on improving communication within the team;
  • Keep motivation of players and staff high;
  • Work with each player individually to help set personal and professional goals;
  • Track players’ individual progress and support players along the way to achieving their goals;
  • Identifying strengths and weaknesses within the team and communicating this knowledge to the players and coaching staff;
  • Frequently evaluate the mindset and attitude of the individuals in the team and provide them with suitable feedback, balanced criticism and motivating comments;
  • Work with players on developing emotional intelligence and tenacity;
  • Act as a mediator.

Requirements

Skills we believe are required to be successful

The successful candidate will have the following:

  • Qualification, certificate or degree in human science (psychology, psychotherapy, counselling etc.)
  • Minimum of 3 years experience in their field
  • Experience working with and coaching young individuals
  • Experience working in a professional sporting background is prefered
  • Base knowledge of CSGO preferred, although not required
  • Proficiency in English and Swedish

Benefits

What we have to offer

  • The opportunity to work for the largest and most recognisable global esports brand in one of the most exciting and rapidly expanding industries!
  • Working with a talented, international and driven team of people who all share the same passion: esports;
  • Fast-paced, fun and friendly working environment;
  • You’ll be given independence, which will allow you to grow quickly and gain a lot of experience in a constantly growing industry;
  • Ongoing training and learning opportunities;
  • Great potential for personal development and to make your mark in an international business setting.
Position

Head of Talent Acquisition

London, GB

As the Head of Talent Acquisition for Fnatic you will work directly with the Founder and the CEO and be accountable for leading the overall recruitment function.

You will be instrumental in the scaling of our business as you build a recruitment engine from the ground up, enabling Fnatic to attract world-class talent, the best minds and self starters, that will be hugely impactful on both our culture and growth.

We are growing fast in all areas, so you will need to have the ability to recruit across the entire business, spanning from content and marketing to product and software development.

Your role involves keeping us one step ahead of our recruitment needs and make sure we hire only the best people at the right time. To that end we expect you to spend time with the leadership team to plan hiring priorities, building a pipeline of suitable candidates early on so we can move fast.

Finally you’ll be the recruitment and hiring expert in the company; Managers will come to you for advice and support on how to find the best person for their team. You are a role-model and a business partner / advisor to our Managers, you will quickly gain trust and respect as you shape roles, organise priorities, develop interview processes and advise on smart hiring strategies.

You’ll be working in a fast-paced hive of activity at our Shoreditch head office in London. Fnatic currently has 65 employees across 5 international offices, and this is set to double this year alone.


Requirements

Core Responsibilities

  • Make Fnatic one of the most effective recruiting organisations in the world.
  • Proactively source the best candidates. Map the market, research leads, and send compelling outreach emails.
  • Talk with internal teams to understand the role, the hiring spec, and brainstorm sourcing strategies.
  • Lead all searches along with the job owner, prepare the search, broadcast offers, hunt for talent, select the best, perform checks, organise feedback sessions.
  • Handle candidate relationship from application through to an accepted offer.
  • Create a talent attraction strategy, making Fnatic one of the most attractive companies to join.
  • Filtering inbound applications from all sources
  • Work with existing team members to generate referrals
  • Create a talent pool of high calibre candidates who are a cultural fit.
  • Maintain a solid network of peers and high performing employees to get a sense of what top talents look like.

You're a match, if you...

  • Are smart, hungry and keen to build a world-class team from the ground up.
  • Love the hunt. You get a real kick out of recruiting the best people, no stone left unturned.
  • Are a people person. Others are drawn to your down-to-earth energy and enthusiasm.
  • Have a learning mindset. You believe there are always new sourcing strategies to try, and are excited to develop your recruiting skill set
  • Are a great communicator. Love to spend time to develop the right tone on the phone, face to face or by email.
  • Have at least 5 years’ experience in recruitment in startups preferably working in-house.
  • Care deeply about providing a wonderful candidate experience.
  • Are warm, authentic and trustworthy.

Benefits


  • Be a high profile leader. Make a name for yourself through developing a world class team that will have a huge impact on the future of entertainment.
  • Work with an already ambitious and super creative team with people from Uni Lad, Google, Mercedes F1, learning everything about the ins and outs of running a fast paced startup.
  • Frequent office lunch clubs, office parties with a social and rad team.
  • A very competitive base salary with an equity stake in the company, you should share in rewards of success.
  • Great spaces, with our HQ in the heart of Shoreditch, as well as 8 other locations around the world from Berlin to LA.
  • A lot of free swag, we have some great clothes, headphones to deck you out.


Other things you should know

  • Based in Shoreditch, London.
  • Permanent right to work in the UK required
Position

Social Media Co-ordinator

London, GB

A little about us

We are Fnatic - born in 2004 into the new world of Esports. Since then, we’ve seen our pro-gamers win thousands of tournaments across more than 20 games, the most of any organisation. Through these achievements, we’ve created a community of over 8 million fans on social media, with 10s of millions more watching our pro-gamers compete globally each month.


We have always championed ourselves as an organisation willing to grow and flourish alongside a passionate audience. Our mission is to lead this new world sport into every household through fresh content, products and experiences, becoming the first globally recognised lifestyle brand emerging from Esports.

Given how explosive the growth of our brand and the Esports movement as a whole has been, we’re searching for the next smart, driven Fnatic to help form and reflect the identity of our amazing community.



What’s the role?

As Social Media Co-ordinator, you’ll need the technical knowledge - there’ll be data, there’ll be traditional campaigns. You will need to co-ordinate the entire social team, from partnerships deliverables to executing Marketing campaigns and content plans for events. In our content team there are a number of moving parts across 10 of the world’s leading Esports titles. You gotta be up for it, have great management skills and the ability to work well in what is often a high pressure environment.

You’ll be working in a fast-paced hive of activity at our head office in the heart of Shoreditch, London. Fnatic currently has 60 employees across 5 international offices, and this is set to double this year alone.



Responsibilities

  • Managing a team of social content creators, based around the world working across 10+ Esports titles
  • Creating, executing, testing, monitoring and reporting on various Social Media campaigns across all platforms, established and growing.
  • Working in line with the partnerships team, executing deliverables for all of our partners
  • Working closely with our creative and production teams to create a range of campaigns across our various activities, masterminding the storytelling experience of our lifestyle.
  • Planning content in advance and liaising with different teams (Marketing, Partnerships, Events) and people to execute on the plans.

Requirements

Skills we believe are required to be successful

  • Start-up business experience; this is not your normal 9-5, this is a high paced environment, you’ll need to be flexible and relish in the rapidly evolving and potentially wavering workloads;
  • Hands-on experience as a social media co-ordinator/project manager.
  • Possess a high standard of written and oral English.
  • Good interpersonal skills, coaching and counselling skills.
  • Excellent organisational and time management skills.
  • A second language would be extremely valuable to us.

Benefits

What we have to offer

  • The opportunity to work for the largest and most recognisable brand in one of the most exciting and fastest growing industries.
  • Working with an ambitious and super creative team, learning everything about the ins and outs of running a fast paced business.
  • Varied workload, never complacent.
  • Friends and Family discounts on our products.
Position

Technical Customer Service Representative

Belgrade, RS

Introduction


We are Fnatic - one of the largest eSports organisations in the world since our founding in 2004, and the home of some of the most successful pro-gaming teams in eSports. Our teams have won multiple championships across various games, and we’re currently active in 6 different eSports - League of Legends, Counter-Strike: Global Offensive, Dota 2, Heroes of the Storm and Smite. Our vision is to become the dominant, largest and most engaging eSports brand and community worldwide, and the global leader in competitive gaming. Our audience and community are legion - Fnatic has close to 6 million fans and followers alone on social media, with tens of thousands of online viewers watching our pro-gamers and teams every day.

Due to the stellar growth of FNATIC GEAR, we’re looking for a compassionate and energetic Technical Customer Service Representative who will help our customers across the globe with queries they have about our products or anything else.



Context of the role

FNATIC Gear comprises all our products from gaming peripherals and headsets, to apparel and merchandise. As the FNATIC Gear Technical Customer Service Representative you're the first person our customers rely on to help them answer their queries. YOU are the VOICE OF THE CUSTOMER.

The Technical Customer Service Representative handles all customer inquiries in the best interest of the customer and FNATIC, providing a great customer experience.

The Technical Customer Service Representative will work cross functionally with Peripherals R&D and Verification, with Apparel Design, with Supply Chain and Logistics and with Marketing to assure issues are highlighted, to express priorities and get appropriate resolutions for ACCURATE communication with Customers.




Responsibilities

  • First and foremost, your role is to answer questions of our customers and fans in a timely manner and help them until their query has been resolved, through phone, email or chat. You are the FRONT LINE in customer interface, you are the VOICE OF THE CUSTOMER.
  • You own the escalation process of inbound support requests. As expected to offer improvements to the process.
  • You MUST be SUPER PASSIONATE about helping our customers and fans, you make sure you’re always up-to-date about the latest on our products, teams and events. If needed, you reach out to the appropriate persons and read product manuals.
  • You also have full knowledge of FNATIC’s and its competitors’ online warranty fulfillment process, the limited warranty policy, and other relevant services and you can explain these to our customers when needed.
  • You manage returns (RMA) from customers and distributors ensuring proper and timely RMA resolution.
  • Besides the incoming queries, you scan social media and forums for the queries and comments that don’t always make it our way. If appropropriate, you provide support and information on these platforms also.
  • You provide weekly reports (or as appropriate) on the queries that came in, so the FNATIC team has an understanding of what customers might be struggling with, and so we can improve our products and services.
  • To help our customers better, you contribute to building and maintaining a ‘knowledge base’ for our customers which is basically a large FAQ section with information, answers, downloads, etc. on our website.
  • We will ask you to participate in all kinds of projects that help to improve the overall customer experience. In the end you’re the person that might learn most about our customers. Again, you must be passionate about delighting customers and you are EXPECTED to be “pushy” in promoting customer interests and improvements to our process. You are expected to offer solutions and not just bring up problems.
  • You build sustainable relationships and trust with customers through open and interactive communication.
  • Last but not least, you put a smile on the face of our customers and fans whenever they reach out!




Typical Tasks

  • Reviewing customer issues, messages and respond accordingly
  • Preparation and production of Amazon invoices
  • Participating in the production of weekly and monthly reports
  • Active response and presence on social networks
  • Coordination with Amazon representatives about solving clients issues and appeals
  • Monthly counterfeit goods scanning
  • Bi-weekly Amazon review check
  • RMA handling requires and their proper storage in the RMA Log
  • Active creation of Q&A sheet
  • Attend on regular core meetings or, if necessary, at other Fnatic department meetings
  • Regular filling and making gear issues sheets accordingly

Requirements

Skills we believe are required to be successful

  • Bachelor level education is preferred, other levels will be considered based on candidates experience and knowledge.
  • Previous technical support experience with PCs and Peripherals is a MUST. Computer and Computer Peripherals working knowledge.
  • Windows OS primarily, Linux and iOS/Android/MacOS are a plus
  • Computer power user, DIY builder is a plus, gamer is plus e.g. person who likes to tinker with stuff.
  • Track record of over-achieving quota
  • Proactive person, self starter/motivate, always looking to improve the process, not shy to ask for help or discuss issues and improvements
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Customer orientation and ability to adapt/respond to different types of characters. In fact, you can win over even the most difficult customer and leave them thinking they’ve just had the best support experience ever.
  • We’d like you to have a healthy passion for gaming and eSports since that’s what most of our customers are passionate about. However, you have an even bigger passion for helping out our customers.
  • Fluent in written and verbal English is key. Being versed in one or more of the following other languages is a big plus:
    • German
    • French
    • Spanish
    • Italian

Benefits

What we have to offer

This is a fantastic opportunity for someone with fresh ideas and a can-do attitude to work within a well-established company alongside enthusiastic team of people and move forward in the creative world.


What we further have to offer you:


  • The opportunity to work for the largest and most recognisable global brand in one of the most exciting and fastest growing industries - esports;
  • Working with talented, international and driven team of people;
  • Fast-paced, fun and friendly team working environment;
  • Office in the heart of Belgrade;
  • You’ll be given independence which will allow you to grow quickly and gain a lot of experience in a constantly growing industry;
  • Full benefits package.
Position

HQ Office Manager

London, GB

As our HQ Office manager, you will be a pivotal part of our London team as the leader of our office organisation, design, events and vibe. You’ll oversee the HQ, which sits across a 5000 sqft warehouse conversion in the centre of London’s creative heart, Shoreditch. Complete with an outdoor terrace, fully stocked bar and coffee station, sound system and DJ booth, large screen projectors, multiple meeting rooms, TV dashboards, gaming/training room, over 60 desks, huge dining table/coworking/lunch club space and fully fitted out kitchen – a special space for a rapidly growing business.

It will be your responsibility to help facilitate and manage our HQ’s hive of activity including frequent team lunch clubs and weekly all hand (globally broadcast from there), product launch parties, press and media announcements, as well as important meetings and partner visits. That means you will take pride in the quality of the office, maintaining and improving the design of the space with additional furniture, building works or improvements, supporting on the execution of the events we will be hosting, and managing the experience of all people entering building. You will be pivotal in ensuring we’re building on our culture and delivering against the company vision and mission, by creating an engaging and inspiring environment for our team to work from, and for outsiders to visit.

You’ll often be the face of company, greeting new employees or arranging any required meetings, handling important sample delivers and enjoy the interaction and hustle of our fast-paced environment. We currently have 70 employees and 40 players across 5 international offices, and this is set to double this year alone.

Requirements

Roles & Responsibilities

  • Managing the day to day running of the office you will serve as the point person for the efficient operation and vibe.
  • Maintaining the condition and design of the space heavy involvement in future expansion plans, researching design additions and any necessary maintenance.
  • Plan and run in-house or offsite activities such as weekly all-hands, events, parties, photoshoots and conferences
  • Developing and implementing new admin systems, such as recording of shipments and sample arrivals, and coordinating any responsibilities.
  • Managing the entertainment, food and drinks budget for the company.
  • Making all meetings in the Fnatic office an amazing experience, through great facilities, refreshments and people.
  • Researching and negotiatiating with office suppliers and service providers
  • Partner with HR to update and maintain office policies as necessary
  • Assist in the onboarding process for new hires
  • Schedule meetings and appointments and provide general support to visitors
  • Support in the management of multiple overseas offices


You're a match if you...

  • Already hold solid experience as an Office manager, or other form of administrative role
  • Live by the motto “a place for everything and everything in its place.”
  • From another space-time continuum ;) enabling you to anticipate and plan the future effectively, with an ability to handle multiple tasks under pressure with ease.
  • Great at organisation and do things efficiently, the fewest battles to win the war.
  • Amazing attention to detail, you notice everything from the browning of the office plants leaves, to the incoming choice on a new set of furniture design.
  • Never afraid by a situation that requires problem solving. On the contrary, you have a creative mind and love to suggest improvements.
  • Ideally you graduated from a bachelor’s degree, but this is not required vs the experience.
  • Good with all things technology: proficient in GSuite, experienced with using SaaS tools, familiar with email scheduling tools etc
  • Excellent at English written and verbal communication; any other languages are welcome as we’re an international business
  • Excited by startups and fast paced companies, flexible to provide whatever may be required.
  • Are smart and get shit done.


Benefits

  • The opportunity to work for the largest and most recognisable brand in one of the most exciting and fastest growing industries.
  • Work with an already ambitious and super creative team with people from Uni Lad, Google, Mercedes F1, learning everything about the ins and outs of running a fast paced startup.
  • Frequent office lunch clubs, office parties with a social and rad team.
  • Great office in the heart of Shoreditch in London, as well as 8 other locations around the world from Berlin to LA.
  • Friends and Family discounts on our products.
  • Eligible for a pension plan scheme.
  • A full stack of tech and gear to perform at the office and in game. Friends and Family discounts on our products.


Other things you should know

Based in London, UK.

Permanent right to work in the UK required

Position

Copywriter

London, GB

Hello fancy fingers.
Let me put this in the simplest possible terms: Fnatic are building the future of sports and we need someone to tell our story.

It’s a big gig. A chance to put your own fabulously unique, energetic, playful stamp on a brand that’s changing the world one video game at a time.

The truth is writing for fnatic is such an extremely important part of the future of our company, that this is, well, a plea. A plea to those that understand the nuances of prose, that can turn bland into bang, that get tone of voice and blend attitude and wit for a purpose.

As a copywriter in Fnatic, you’ll be in charge of our outward voice and written imprint of our brand. You will act not only as a gatekeeper for the way our personality shows to the outside world but also as a creative driver, able to nurture and develop our identity as we grow. You’ll work closely with all facets of the biz, from marketing campaigns to product development and your words will appear in all manner of forms from retail packaging, in-store slogans, catchy subject lines, straps for apparel, and even cheeky head-turners sprayed onto the walls of event toilets, putting a smile on faces in unexpected places.

You will be pivotal in ensuring we’re building on our culture and delivering against the company vision and mission, by creating a genuine prose with a consistent tone of voice that makes us uniquely identifiable.

The role is be based out of our London HQ, a fast-paced hive of activity in Shoreditch. Fnatic currently has 70 employees across 5 international offices, and this is set to double this year alone.

If you fancy making a mark on this world one character at a time, read on.

Requirements

Role & Responsibilities

  • Write clear and concise copy that is original, inspirational and engaging in Fnatic’s distinctive voice across products, campaigns, video productions, packaging or social.
  • Ability to switch hats to match specific target markets and create the focused messages that demand consumption, across any vertical or niche.
  • Brainstorm and come up with on-brand ideas, solo or leading a wider group.
  • Collaborate with other teams (Product, Content, Partnerships, Production etc.) on developing new projects
  • Presenting and selling ideas to key stakeholders
  • Proofing to check spelling and grammar and ensuring our words reach our audience error free
  • Master the art of witty copy that delivers on its purpose… make people feel like they aren’t being sold to.


You're a match if you...

  • Are funny and love to write authentic words that appeal to youth audiences.
  • Have already delivered compelling and creative messaging, and high-level brand communications, including slogans for global campaigns and marketing communications or packaging.
  • Have minimum 2-3 years professional experience as a Copywriter with a marketing focus rather than editorial.
  • Excel at handling multiple concurrent projects, but able to deliver on a deadline without compromises on quality.
  • Are the devil in the details. No error or spelling mistake is left unturned.
  • Are the voice of tone of voice. Your strong, an passionate about making sure we stick to our tone of voice which is relevant and engaging to our audience. You just get it.
  • Have a strong imagination and creative mind
  • Understand the world of sports, entertainment, and music and our role as a lifestyle brand startup within it.
  • Are smart and get shit done.

Benefits

What we have to offer

  • The opportunity to work for the largest and most recognisable brand in one of the most exciting and fastest growing industries.
  • Work with an already ambitious and super creative team with people from Uni Lad, Google, Mercedes F1, learning everything about the ins and outs of running a fast paced startup.
  • Frequent office lunch clubs, office parties with a social and rad team.
  • Great office in the heart of Shoreditch in London, as well as 8 other locations around the world from Berlin to LA.
  • Eligible for a pension plan scheme.
  • A full stack of tech and gear to perform at the office and in game. Friends and Family discounts on our products.


Other things you should know

  • Based in Shoreditch, London.
  • Permanent right to work in the UK required
  • Fluency in other languages would be useful
  • Please include links to your content or portfolio in your application
shrug meh

Can’t find your ideal position among
the current openings?

Submit your application to [email protected]