We at Fnatic Limited (“we” or “our” or “us”) want to make sure all the personal information we have collected about you is safe and secure whether we collect it through our website at www.fnatic.com (“Site”) or from you via other electronic means (such as email or social media platforms) or in-person at our events. This notice sets out our commitments to you, in compliance with and beyond the General Data Protection Regulation (commonly known as the GDPR) and explains how we collect, store and use your personal information.
Collecting your information
Most of our pages on our Site can be accessed without giving us your personal information. If, however, you:
- Sign up to receive our newsletter (a “Subscriber”), we’ll ask you for your email address;
- Enter one of our giveaways or competitions (including the giveaways we run on behalf of our partners/sponsors), we’ll ask you for your name, email address, phone number and delivery address (a “Giveaway Entrant”);
- Commence or complete the purchase of products from our online shop (either via shop.fnatic.com, or using our tablet at an Event (see below)), we’ll ask for your name, email address and delivery address, and we may need to ask for a copy of your ID (a “Customer”);
If at an organised event, you sign up to receive our newsletter, we’ll ask for you for your name and email address (also a “Subscriber”).
If you engage with us to provide a temporary service (i.e. you are a contractor, a freelancer, an influencer but you are not an employee or a consultant), we might ask you for your name, nickname, social handle(s), gaming tags, occupation, phone number, email address, home address, bank details, your dietary requirements or other health matters (a “Freelancer”).
If you express an interest in investing in Fnatic or its parent company Sannpa Ltd (whether directly through a sign up form, or by contacting Fnatic personnel directly or through a platform or intermediary), we might ask you for your name, email address, phone number and age (“Investor”). By expressing your interest in such an investment, you acknowledge that investments of this nature carry risks to your capital - please invest aware.
If you are an individual that works at one of our sponsors or another organisation that we deal with, we’ll ask you for your name, email address and telephone number (“Others”).
Who else receives your personal data?
We may send your details to others to help us run our organisation. These are:
- Anyone you have said you are happy for us to send your details to.
- Organisations that provide services to us: such as marketing specialists, the people that manage our website on our behalf, third party payment providers, computer services (like our cloud storage services and collaboration tools) and third party mailing providers (e.g. Klayviyo, GMass);
- Organisations that help us: such as companies that help us with our supplies such as couriers, or companies that help us to deliver things to and from other parts of the country or overseas, marketing platforms, customer relationship management platforms
- Other companies in our group (currently: Sannpa Ltd (UK), Fnatic Gear Limited (UK) (and its subsidiaries Fnatic Gear Inc (USA), British Companies Fnatic Gear Co Ltd (Taiwan) and Fnatic Gear (HK) Ltd (Hong Kong), Deathbrush Ltd (UK); Fnatic Business Services DOO (Serbia); Fnatic GmbH (Germany); and Fnatic Japan KK (Japan);
- The Government: where the law tells us to do so or to help them with any investigations.
- Banks and nominated payment providers: if your bank/payment provider requests proof that the transaction is legitimate. Police, law enforcement and security services: to help them with any investigation, prevention of crime or matter of national security.
- Investment: if you have invested in Fnatic or any of its affiliates through a crowdfunding or other third party platform, we may share your information with that platform (to the extent required to facilitate the management of your investment), with other investors who request it (via disclosure of our cap table, which will also identify the extent of your investments) and with any game developer (to the extent required to ensure Fnatic complies with restrictions intended to prevent individuals owning shares in more that one esports team).
We may share your personal information with third parties where required by law, where it is necessary for our working relationship or where we have another legitimate interest in doing so.
Those third parties may be located in third countries outside of the EU (see section below). By submitting your personal data, you agree to this processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this notice.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
How do we use your information?
If you have told us we can use your information in a certain way, you can tell us to stop using it at any time (see Contact section below). Also look out for the link at the bottom of any messages we send you which will also put a stop to any messages.
Transferring your data outside of the EEA
Fnatic uses third parties and affiliates to provide services which are important to the operation of our business. Some of these third parties are based, or store information, outside of the UK and the European Union.
We may transfer the personal information we collect about you to these providers, if this is necessary, in order to perform our contract with you, or if we consider that we have a legitimate interest to do so. Our third party providers include (but are not limited to) Amazon/ AWS, Dropbox, Impact, Google, Klayviyo, Salesforce, Slack, Stripe and Shopify. These organisations have provided us with assurance that they use and protect data in accordance with GDPR.
How long will we keep your personal data for?
We collect personal data from you for different reasons and so we might keep it for different lengths of time. For:
- Subscribers: it will generally be a period of 2 years after we were last in contact with you.
- Giveaway Entrants: it will generally be a period of 2 years after we were last in contact with you.
- Customers: it will generally be a period of 6 years after the last purchase (save for email addresses used to create “lookalike” profiles, or contacted via a cart abandonment email, which are not retained without permission).
- Freelancers: it will generally for a period of 6 years after the end of our relationship with you.
- B2B: this will be for as long as we continue to have a relationship with the relevant customer or supplier/sponsor and then for a period of 6 years afterwards.
- Investors: it will generally be for a period of 6 years after the date you cease to be an investor in Fnatic.
Your rights to your personal data and complaints
You’re entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things:
- to provide access to your data;
- to rectify any mistakes relating to your data;
- to erase your data;
- to stop processing your data;
- to receive an electronic copy of your data;
- to object to our processing of your data;
- to object to any automated decision making that we may do using your personal data; and
- (automatic) to receive a notification of any breach of your personal data.
Just let us know (see Contact section below) if you’d like to exercise any of your rights.
If you’re unhappy with how any access request has been dealt with, you have the right to complain to the Information Commissioner by calling their helpline: 0303 123 1113 or starting a live chat at https://ico.org.uk/concerns/.
What are cookies?
Cookies are small text-only files that are placed on your computer by another computer on the internet to enable that computer to know when you are visiting a particular site. They are widely used in order to make sites work, or work more efficiently, as well as to provide information to our site owners.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We only use information collected from cookies for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better site by enabling us to monitor which webpages you find useful and which you do not. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
What cookies do we use?
Our site uses:
- essential cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services. You can’t use our site without accepting essential cookies
- functionality and preference cookies. These cookies are used to recognise you when you return to our site, and to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in. Cookies in this category enable us to personalise our content for you, greet you by name and remember your preferences.
- analytics and statistics cookies. These allow us to recognise and count the number of visitors, to see how visitors move around our website when they are using it, provides us with information about the type of browser visitors are using and their device, and remembers if users have closed our pop-up information. Cookies in this category help us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Social media-related cookies also fall into this category.
When you first visit our site (or you clear your browsing data), we give you the option to accept only essential cookies, or accept all cookies. Depending on your browser, you may be able to modify your browser setting to automatically decline cookies. We note that any visitor accepting only essential cookies will not receive our full intended user experience.
General queries regarding Fnatic’s products and services should be directed to: email@example.com
We welcome any queries or enquiries or requests in respect of this policy. You can contact us by sending us an email on: firstname.lastname@example.org
The operator of this Site, and this policy, is Fnatic Ltd. Fnatic Ltd's company registration details are as follows:
Fnatic Limited (company registration number 07805670)
2 Ebor Street