Last updated: NOVEMBER 2020
We at Fnatic Limited (“we” or “our” or “us”) want to make sure all the personal information we have collected about you is safe and secure whether we collect it through our website at www.fnatic.com (“Site”) or from you via other electronic means (such as email or social media platforms) or in-person at our events. This notice sets out our commitments to you, in compliance with and beyond the General Data Protection Regulation (commonly known as the GDPR) and explains how we collect, store and use your personal information.Social & Community Policy
Fan Art Policy
Most of our pages on our Site can be accessed without giving us your personal information. If, however, you:
We also record your activity and preferences when visiting our Site through the use of cookies (see the Cookies section below).
If at an organised event, you sign up to receive our newsletter, we’ll ask for you for your name and email address (also a “Subscriber”).
If you engage with us to provide a temporary service (i.e. you are a contractor, a freelancer, an influencer but you are not an employee or a consultant), we might ask you for your name, nickname, social handle(s), gaming tags, occupation, phone number, email address, home address, bank details, your dietary requirements or other health matters (a “Freelancer”).
If you express an interest in investing in Fnatic or its parent company Sannpa Ltd (whether directly through a sign up form, or by contacting Fnatic personnel directly or through a platform or intermediary), we might ask you for your name, email address, phone number and age (“Investor”). By expressing your interest in such an investment, you acknowledge that investments of this nature carry risks to your capital - please invest aware.
If you are an individual that works at one of our sponsors or another organisation that we deal with, we’ll ask you for your name, email address and telephone number (“Others”).
| What do we use your information for? | What type of information do we use? | What reason do we have to use it (this is the boring legal bit…) |
|---|---|---|
| Subscriber | ||
| To send you information which you have asked us to send to you. | Name and email address |
Only where you have told us you want to receive this type of
information. If you are under the age of 13 your parent or guardian must have given their consent to allow us to send you marketing messages. |
| To send you other information which we think you might like such as details about product sales, competitions and events we are running, offers and discounts and any updates on esports. | Name and email address | We need this information to make sure we do a good job in managing your relationship with us and to comply with any request made by you. |
| Giveaway Entrant | ||
| To send you the prize if you win the competition | All the personal information we collect. | We need all this information to make sure you get the prize you have won. |
| Customers | ||
| To provide you with merchandise or other services/ products you have ordered from us. |
All contact details. If applicable your parent/guardian’s payment information. Personal identification documentation, such as a passport or driving licence copy, for the purchaser. |
We need all this information to make sure you get the merchandise or
products you ordered.
Our payment and fraud prevention system may flag inconsistencies in the information provided by customers. If this happens, your order cannot be completed unless you provide personal identification information which allows us to confirm that your transaction is legitimate. |
| To contact you if you abandon your cart (i.e. you place items into your cart but do not complete your order). | The email address supplied in relation to the abandoned cart | We have a legitimate interest in generating sales by retargeting customers who have already indicated a strong interest in purchasing goods from Fnatic; and a legitimate interest in understanding why a transaction may not have completed. It is important to note that we do not retain the email address utilised for cart abandonment emails, unless consent for retention has been expressly given by the relevant customer (i.e. they are a Subscriber). |
| To build a picture of the types of customers that buy our products, by linking their email address to other publicly available data (e.g. social media profiles) | The email address you provide when making an order through our shop | We have a legitimate interest in improving our understanding of our customers, which allows us to expend marketing resources more efficiently (by targeting potential customers who are similar to our existing customers). By linking email addresses only to publicly available data, we are not accessing any information which users have indicated they do not want to share. All data utilised to access social media platforms cannot be accessed by, and is not shared with, such platforms. Any data which you have not authorised us to retain under a separate basis will be deleted automatically once processed for this purpose. We feel for these reasons that users are unlikely to object to this processing. |
| To help you if you have a question or you are not happy with something we have done. | Contact details and any chats we have had. | To make sure we deal with any issues you have quickly. |
| Freelancers | ||
| To enter into and perform contracts, where we may be supplying products/services to you and/or you may be supplying products/services to us or we may be involved in similar arrangements with third parties | All the personal information we collect | To enter into and perform contracts with either yourself or the organisation that you represent. |
| To make sure we are keeping up with health and safety. | Your dietary requirements or other health matters |
It is in our interests to make sure we provide you and others like
you with a safe place/environment to work. Sometimes we may have to keep your details because the law tells us we have to. |
| To arrange for any trip or transportation to and from an event. | Any ID cards or passport information you give us, details of family members and emergency contacts, your parent/guardian’s payment information and details about your health. | We need all this information to make sure we can make arrangements for any trip you go on. |
| To promote esports, our events or our sponsors | Any photos or videos of you | Only where you have told us you are happy to use your image. |
| To comply with our legal obligations | All the personal information we collect | To comply with any legal obligation or requirement |
| Investors | ||
| To send you information relating to your investment, and comply with our general legal obligations in relation to shareholders | Name and email address | We need this information to make sure we do a good job in managing your relationship with us and to comply with any request made by you. |
| To comply with our contractual obligations to developers | Name, email address and extent of holding in Fnatic its affiliates | To protect Fnatic against breach of its contractual obligations, and to protect the integrity of esports through the disclosure of conflicts of interest among investors |
| Other | ||
| To enter into and perform contracts, where we may be supplying products/services to you and/or you may be supplying products/services to us or we may be involved in similar arrangements with third parties | All the personal information we collect |
To enter into and perform contracts with either yourself or the
organisation that you represent. We have a legitimate to properly perform contracts with third parties |
If you have told us we can use your information in a certain way, you can tell us to stop using it at any time (see Contact section below). Also look out for the link at the bottom of any messages we send you which will also put a stop to any messages.
We may send your details to others to help us run our organisation. These are:
We may share your personal information with third parties where required by law, where it is necessary for our working relationship or where we have another legitimate interest in doing so.
Those third parties may be located in third countries outside of the EU (see section below). By submitting your personal data, you agree to this processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this notice.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Fnatic uses third parties to provide services which are important to the operation of our business. Some of these third parties are based, or store information, outside of the UK and the European Union. We may transfer the personal information we collect about you to these providers, if this is necessary, in order to perform our contract with you, or if we consider that we have a legitimate interest to do so. Our third party providers include (but are not limited to) Amazon/ AWS, Dropbox, Impact, Google, Mailchimp, Salesforce, Slack, Stripe and Shopify. These organisations have provided us with assurance that they use and protect data in accordance with GDPR.
We collect personal data from you for different reasons and so we might keep it for different lengths of time. For:
You’re entitled to know what personal information we hold about you and how that information is processed, which means you can ask us to do any of the following things:
Just let us know (see Contact section below) if you’d like to exercise any of your rights.
If you’re unhappy with how any access request has been dealt with, you have the right to complain to the Information Commissioner by calling their helpline: 0303 123 1113 or starting a live chat at https://ico.org.uk/concerns/.
Our site contains cookies (a small text-only file that is placed on your computer by another computer on the internet to enable that computer to know when you are visiting a particular site). They are widely used in order to make sites work, or work more efficiently, as well as to provide information to our site owners.
Our site uses cookies to distinguish you from other users of our site and to distinguish which webpages are being used. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. We only use information collected from cookies for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us to provide you with a better site by enabling us to monitor which webpages you find useful and which you do not. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.
Our site uses:
When you first visit our site (or you clear your browsing data), we give you the option to accept only essential cookies, or accept all cookies. Depending on your browser, you may be able to modify your browser setting to automatically decline cookies. We note that any visitor accepting only essential cookies will not receive our full intended user experience.
General queries regarding Fnatic’s products and services should be directed to: [email protected]
We welcome any queries or enquiries or requests in respect of this notice, you can contact us by sending us an email on: [email protected]
Our company registration details are as follows:
Fnatic Limited (company registration number 07805670)