How would you fix communication/community issues

Hello everyone, Azrael here, one of the Fnatic admin. This is a duplicate of a reddit post, but I think it's good to have this discussion here too.

Given everything that's been happening in the last 24h (and for way longer) with the fan clubs and the fans being upset/disapointed/bored of promises never done (and I blame no one for that) and overall lack of communication as per the comments, I'd like to know what would be your suggestions to fix all the issues.

What I'd like to read here are examples, and not the usual "more budget" or "more communication", because that doesn't really mean anything/help with the situation. What would you do if you had more budget, what do you want to hear/see more, how would you communicate in a better way with the fans ? (keep in mind that budget isn't infinite, sadly. I wish it was, as much as you).

My goal here is for me to have an overlook of the ideas and feelings, in one place, of what the fan base expect from the org, and how to improve the situation (because let's be honest twitlongers can only go so far). We have our ideas in the team but it never hurts to hear what everyone is thinking. That said, it doesn't mean that everything that'll be said here will be done.

For a bit more context about me, I've joined the discord moderation team back in 2019, and became an admin some years ago, obviously doing stuff in discord, but also reddit and facebook and the app, and doing some tournament when needed. I am not a Fnatic employee, and I'm as upset as you when it comes to the lack of communication/interaction with the community. I come from this very community (started watching Fnatic in 2013 with LoL and CS) and I've done all of this out of passion. Trust me that if I had a magic wand to fix all of this I would (and keep in mind that I've already complained a lot internally).

Thanks for the time you'll give to answer this.